Marie Donohue

English, LEAP

Marie Donohue demonstrates impressive professionalism and dedication to serving students in her role as Student Services Coordinator in LEAP. She is a warm and caring colleague, a great resource for faculty, and an exceedingly patient mentor for students who often have difficulty expressing their needs or describing their problems in a second language.

Ms. Donohue’s duties include assigning instructors to classes in Banner, processing admission requests, entering registration permissions, processing payments, and reconciling department purchases. She handles the high-stress, data-driven job of international admissions while providing excellent customer service. Ms. Donohue makes sure all applicants feel as if theirs is the most important case in the world. In the words of a colleague, “Marie Donohue enthusiastically helps students register for classes and set up payment plans when they are having difficulty navigating the university's computer system. She walks them to class on the first day when they can't figure out where their classroom is. She can put the most complex policy into easy-to-understand English for our international students. She does all this, and more, and never expects so much as a ‘Thank you.”’